My account appears to be locked. How do I unlock it?

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You have two options:

  • Either wait 30 minutes and try again, or
  • Use the Forgot Password instructions listed above.

Note: Add-ons that remember passwords can cause lockouts if you change your password, so you may need to disable the application to ensure your new password will work.

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